Shipping policy

SHIPPING POLICY

Orders are processed after payment has been confirmed. Once an order has entered processing, it may not be possible to cancel it.

Orders are shipped to the delivery address provided by the customer at checkout. Please make sure that your shipping information is complete and accurate. MF.blackmore is not responsible for delays or delivery problems caused by an incorrect or incomplete address.

Shipping rates and available delivery options are displayed at checkout and may vary depending on the destination, the items purchased, and the shipping method selected.

Delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances outside our control. Any delivery estimate shown at checkout is an estimate and is not guaranteed.

Once your order has shipped, we will provide tracking information when it is available. Tracking updates may take some time to appear after the carrier receives the package.

International orders are shipped with duties and import taxes unpaid (DDU). Customs duties, import taxes, and any applicable import clearance charges are not included in the product price or shipping charge and are payable by the recipient.

According to our shipping partner, DHL normally sends the payment email to MF.blackmore. When we receive it, we will forward the payment link to the customer so they can pay DHL directly. In some cases, DHL may instead notify the customer directly by SMS using the phone number provided at checkout. The notification method may vary between shipments.

If your order arrives damaged, defective, or different from the item ordered, please contact us as soon as possible at support@mfblackmore.com.

For information about returns, refunds, and eligible order cancellations, please review our Return and Refund Policy:
https://mfblackmore.com/policies/refund-policy

For shipping questions, please contact us at support@mfblackmore.com.