Refund policy

Return and Refund Policy

We accept return requests within 14 calendar days from the delivery date of the order.

To be eligible for a return, the item must be unused and in its original condition, including all original tags, packaging, and authenticity cards. Items that have been used, altered, damaged by the customer, or returned without their original components may not be accepted.

To request a return, please contact us at support@mfblackmore.com with your order number and the reason for the request. Please wait for our confirmation and return instructions before sending the item back.

The return must be sent to the address provided in our return instructions. When applicable, we may provide a return label. The applicable return shipping cost will be the customer’s responsibility.

For returns due to a change of mind, incorrect size, or personal preference, the customer is responsible for the return shipping costs.

If an item arrives defective, damaged, or different from the item ordered, please contact us as soon as possible. In these cases, we will cover the return shipping costs when applicable and may offer a full refund or a replacement, subject to availability.

Refunds are processed after the returned item reaches our returns center and passes the applicable inspection. Once approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider and may take several business days.

Cancellations

You may request an order cancellation within one hour of placing the order, provided that the order has not started processing or been handed over to the carrier. Once processing has started or the order has been handed over to the carrier, it can no longer be canceled and must be handled as a return, if eligible.